Hi,
On Mon, Dec 05, 2011 at 01:12:42PM -0200, Flavio Leonel suporte tecnico wrote: [...]
HUG I HOPE YOU UNDERSTAND MY PROBLEM AND WE CAN TALK MORE
Please don't take offense at my answer, but I was not able to understand 90% of the email. Could you try to find someone who speaks English... just a little bit better than you do? Maybe he can help you to write the email. Otherwise it is impossible for us to help you.
And please, check caps lock from time to time. It looks like you accidently pressed it... quite often.
Thanks, Sven